Customer: Hi my Norton expired.
Me: Okay so you would like to purchase a new one
Customer: Well no. Luckily another program popped up called Security Shield so I’ll just keep that. I was just wondering if it’s as good as Norton before I give it my credit card to buy the full version.
Me: Did you install Security Shield?
Customer: No it just showed up after Norton expired.
some days are harder than others to keep a straight face-_-